Pipedrive
Oct 2026 · Software (sales CRM) · Estonia, Portugal, Czech Republic
Jobs: Management layers, Product and design, Sales and marketing
reported, not counted
Pipedrive chief executive Paulo Cunha, in a letter to staff on 29 October 2026 obtained by ERR: "Small businesses' habits and expectations around buying software are evolving quickly" and "To build a company that matches our vision, we need a smaller and simpler organisation, focused on fewer priorities and more strongly product-centered." ERR reports that in the letter he said more small businesses are asking AI for software recommendations, that free web traffic driving the company's growth has fallen sharply, and that paid traffic to replace it costs more. Õhtuleht quotes him: "See ei ole katse tehisaru abil kulusid vähendada ega inimeste asendamine tehisaruga" (Translation: This is not an attempt to cut costs with AI, nor the replacement of people with AI), saying that what forces the company to change is that AI has changed customers' expectations and how they choose software.