NICE layoffs and AI

NICE, in a statement to the press on 3 November 2026 (printed by Globes): "Nice is changing how we organize and invest to meet the needs of customers deploying CX AI at enterprise scale. The plan includes an expected reduction of approximately 5% of our global workforce. This decision is necessary to position Nice for the future and deliver on our strategic priorities." NICE's Form 20-F for 2025 (Item 6.D): "As of December 31, 2025, we had 9,626 employees worldwide".

NICE, the Israeli maker of customer-service and contact-centre software, said on 3 November 2026 that it expects to cut about 5% of its global workforce, about 481 people at the 9,626 employees its last annual report gives (Israeli newspapers rounded it to 500). The company said it is changing how it organises and invests to meet the needs of customers who are deploying AI for customer service at enterprise scale, and that the step is needed for its strategic priorities. NICE names its customers' move to AI as the change the reorganisation answers, together with its strategic priorities, and does not say AI will do the work of the people who leave. It has not said which roles or countries are affected; Calcalist reported estimates that its Israeli staff will hardly be hit.

Roles the sources name:

Not specified

Share of the workforce:

about 5% (company statement) of the 9,626 employees at December 31, 2025 (Form 20-F); 481 derived (the Israeli press rounded it to 500)

Where:

Israel (global workforce)